Replacement, Returns & Refund
We facilitate our customers with 15 days Return or Replacement Limited Warranty. It enables you to purchase items with a carefree attitude and have an amazing experience at Eva Trends.
Replacement, Return & Refunds:
- To return the item please visit our return/exchange page at https://evatrends.com/pages/returns-exchange and follow the instructions there in after putting your email and order number.
- It is a mandatory part of the process to send pictures of the damaged/broken item. It will be greatly helpful if you send clear pictures of the defect.
- If the item is not faulty and you simply want to change it because of the size/color or disliking to the item, it can be returned once. The customer is accountable to pay the return shipping, handling as well as the restocking charges in any case.
- PLEASE NOTE: We have mentioned all sizing details in each product link with exact measures in centimeter, please check this before placing the order and to avoid any unhappiness thereafter.
- Our QC system is very reliable, but unforeseen incidents might happen. In the case of wrong color or size, immediately contact the customer support, also provide us with the pictures of the item to resolve the problem as soon as possible.
- Keep in mind that our sending & return address varies depending on your country and stock. Thus, we strongly recommend that you follow the process in our return management system as all details, return address and instructions will be available within the return management system.
- In the case of used, washed, damaged or any other modification from the original condition of the item, we cannot guarantee swift results. The return policy strictly states these conditions as part of the item return policy. Any item without original condition along with packaging will not be accepted.
- Use cheapest tracked shipping options available in your country. In the case of an item being withheld at customs, we are not liable to pay for the tax/import duties of the item.
- For the return policy, you have to mention on the package as “Returned Product 0$ Value.”
- For any cancellation of the item, you have to contact us within 12 hours of placement of order. Items once shipped cannot be canceled.
- A Refund can only be issued if the item is returned with original packing and undamaged condition. A tracking no must be provided to be eligible for refunds.
- Refund is re-imbursed depending on the initial payment method customer choose when making the order. Paypal refund are made within same day of receiving the item back at our provided return addresses which may vary depending on the location of customer to avoid high shipping charges. Credit Card Refunds takes around 10-15 days generally as this is usual bank time for refunds.
- A restocking fee will be deducted for every return / exchange / replacement but no more than 25% of the total order amount.
Our support team is always ready to facilitate the customers. You simply need to use the “Contact Us” page for any queries, and we would be delighted to help you resolve your problems.